FAQs

Please reach out to set up an initial consultation. We will schedule a phone call to discuss your concerns and discuss next steps.

Yes. We are happy to schedule a 15-20 minute phone call free of charge. During this phone call, we will ask you why you are reaching out and what you are looking for. We may ask you a few more questions about the kind of help you are seeking and how you hope to benefit from our support. We will discuss our approach and style, discuss logistics and scheduling, and can answer any questions you have. This is a good opportunity to determine if we are the right fit to work together. If, for any reason, we are not an appropriate fit, we will provide referrals for other providers in the community who can better meet your needs.

Yes. Rebecca sees clients in person at her office in Pasadena. Tracy sees clients in person in both Pasadena and Studio City. We also offer telehealth services to California residents.

I do not accept insurance directly, but can provide superbills for psychotherapy. If you have a PPO insurance plan, you are eligible for approximately 40-80% reimbursement from your health insurance provider. To find out exactly what you are eligible for in terms of reimbursement, please call your insurance provider and ask what the “out-of-network” reimbursement or coverage rate is for psychotherapy code 90834.

You don’t need to have it all figured out before starting therapy. What matters most is finding a therapist you feel comfortable with. If you're curious about different approaches, check out our guide: What Type of Therapy Is Right for Me?

Psychotherapy is a health care service designed to diagnose and treat specific symptoms. Coaching/consultation is focused on identifying and achieving goals through education. The laws governing how psychotherapy and coaching/consultation are practiced differ. For example, only psychotherapy is eligible for insurance reimbursement. I am only able to see clients for psychotherapy who reside in the state of California.

Yes, the practice has an associate therapist who works under the supervision of Dr. Rebecca Lesser Allen. She offers therapy at a reduced rate. You can read more about our associate, Tracy Bitterolf, and reach out to her directly.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the No Surprises Act, health care providers are required to give clients who are not using insurance an estimate of the expected charges for services.

For psychotherapy, this estimate is based on the information available at the time and may change depending on your needs and the course of treatment.

You will receive a Good Faith Estimate prior to beginning services, and you may request an updated estimate at any time.

For questions or more information, please feel free to reach out.

Please reach out.